The Problems with Keying Vision Claims In-House

How Outsourcing Vision Claims Can Reduce Stress and Protect Revenue for Your Eye Care Practice

At first glance, managing vision claims in-house might seem like the most cost-effective route. Your billing team is already on staff—why spend more to outsource a task that seems manageable? But beneath the surface, this approach can quietly be costing your practice time, money, and peace of mind.

Why In-House Vision Claims Keying Falls Short

The core challenge with keeping vision claims in-house is time. In many practices, staff are stretched thin—balancing patient check-ins, phone calls, administrative tasks, and more. Vision claims often become an afterthought, processed only at the end of the week—or worse, every couple of weeks—leading to growing backlogs.

When claims are keyed manually into vision portals during brief windows between patients, disruptions are inevitable. A phone call, a walk-in, or even a portal timeout can interrupt the process, forcing staff to start over. Over time, this adds unnecessary strain and inefficiency.

The Consequences of Delayed or Inaccurate Claims

Manual entry under time pressure often results in errors—incorrect service dates, mismatched billing amounts, or submission delays. These mistakes can interfere with patient benefits and delay reimbursements from payers who enforce strict deadlines. When claims aren't submitted on time or correctly, practices lose out on revenue.

Even worse, these errors create extra administrative work. Staff must spend valuable time fixing issues and resubmitting claims instead of focusing on patients or higher-priority tasks. This not only decreases productivity but also increases operational stress.

Why Vision Claims Are More Time-Consuming Than Medical Claims

Medical claims are typically submitted electronically with just a few clicks. Vision claims, on the other hand, must be manually entered—often screen by screen—through individual payer portals. For practices seeing 15 to 50 patients per day, this level of manual processing can become overwhelming fast.

The Snowball Effect of Claims Backlogs

Backlogs don’t just slow down your cash flow—they pose real risks to your practice. Overlooked or late submissions delay reimbursements and inflate your accounts receivable. In the worst cases, they lead to audits, fines, or claim retractions. What seems like a small backlog today can quickly spiral into a serious financial and administrative burden.

The Advantage of Outsourcing to Revolutionary Revenue Management

By outsourcing vision claims keying to Revolutionary Revenue Management, your claims are submitted daily instead of in inconsistent batches. This steady, reliable workflow reduces backlogs and ensures a healthy revenue cycle.

Outsourcing also dramatically increases claim accuracy. Our dedicated team focuses solely on vision claim submission—ensuring timely, clean claims that are far less likely to be denied or delayed. This accuracy protects your reimbursements and keeps your staff free to focus on patient care and in-office priorities.

A Smarter Solution for Your Practice

Vision claim keying may appear to be a minor task, but it’s deceptively time-consuming and critically important to your financial success. Partnering with Revolutionary Revenue Management means placing this essential responsibility in the hands of experts—so your team can stay focused, your claims stay current, and your revenue flows uninterrupted.